Cancellation & Refunds Policy
At Shrinath Enterprise, we strive to provide you with the best quality cookware products and smooth shopping experience. However, if you wish to cancel or return a product, please read the following policy:
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order.
- Once the order has been processed or shipped, cancellation requests will not be accepted.
- To cancel your order, please contact our customer support at +91 9825146887 | nirmalacookware@gmail.com with your Order ID.
Returns
- You may return products if they are damaged, defective, or incorrect within 7 days of delivery.
- Returned products must be unused, in their original packaging, and accompanied with proof of purchase.
Refunds
- Refunds will be processed only after inspection of the returned product.
- Refunds will be credited to your original payment method within 7–10 business days.
- Shipping charges are non-refundable.
For any questions regarding this policy, please reach out to us at nirmalacookware@gmail.com.
Return Eligibility:
- The product will be considered for return or refund only if it is damaged or defective upon delivery.
- To validate any return or refund claim, the customer must record a full unboxing video at the time of opening the parcel.
- The unboxing video must clearly show:
- The outer package condition before opening
- The complete unboxing process (without any cuts or pauses)
- The visible product damage or defect, if any
If the unboxing video is not provided, the product will not be eligible for any refund, replacement, or warranty claim.